Shipping policy

Shipping Policy

Thank you for shopping with Edima House.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed on weekends or public holidays.
- Processing times may be longer during busy periods.

Shipping

We ship to customers worldwide.

Estimated delivery times:

• United Kingdom: 2–5 Business Days
• Europe: 3–7 Business Days
• International: 5–15 Business Days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

Free shipping promotions may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Please allow up to 24 hours for tracking updates to appear.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees charged by the destination country.

These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order.

Edima House is not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Packages

Although we work with trusted shipping partners, delays may occasionally occur.

If your order has not arrived within the estimated delivery time, please contact us and we will be happy to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include photos of the damaged item and its packaging so we can review your request.