Refund policy

1. Returns

We accept returns within 5 days from the date you received your item.
To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it.
Because our products include home fragrances and liquids, opened or used items cannot be returned for safety and hygiene reasons.

2. How to Initiate a Return

Contact us at edimahouse@gmail.com with your order number and the reason for the return.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (e.g., wrong item received or damaged during shipping).
Shipping costs are non-refundable.

4. Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at edimahouse@gmail.com with photos of the damaged item and packaging so we can evaluate the issue and make it right.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.